To ensure people get the help they need in a crisis, Olivia Chow will expand community crisis teams city-wide and improve 911 wait times.
The Toronto Community Crisis Service is a community-based service of trained teams of crisis workers who respond to mental health and other calls made to 211 or 911. Olivia will make this service available to everyone in the city.
Olivia will also establish an Emergency Response Transformation Team, which will explore additional ways to improve 911 response times, because no one in a life-threatening emergency should be stuck on hold. That includes better streamlining the Toronto Community Crisis Service and better diverting non-emergency calls from 911.